
return & refund policy.
INTRODUCTION
This policy will apply to all orders concluded by or with House of VèSè for the sale and/or supply of products in-store (from Collaro) and on our online shop, houseofvese.com (the Site). When you place an order or conclude collection of any products from House of VèSè, that will constitute your unqualified acceptance of our Terms and Conditions.
ITEMS WHICH MAY NOT BE RETURNED, EXCHANGED OR REFUNDED:
All VèSè artwork is part of a limited run of prints and is printed and framed specifically for customers on order. House of VèSè does not keep stock of any artwork. Because of this, clients may not return any artwork of which they conclude collection from the Collaro showroom.
Clients may not cancel their order once they have placed it due to the manufacturing of the frame and printing of the artwork.
ARTWORK MOUNTED BY CLIENT:
House of VèSè is not responsible for any artwork damaged by consumers in the process of mounting artwork.
Such damaged artwork cannot be returned.
ARTWORK DISPLAYED IN & COLLECTED FROM COLLARO SHOWROOM:
If the artwork which a client is purchasing is the particular product that is on display in the Collaro showroom, then the artwork is sold to the client in the specific condition in which it is, based on the client's acceptance of the relevant artwork in that condition.
Any artwork which a client has purchased on the House of VèSè website and has been collected from the Collaro showroom, is accepted by the client in the specific condition in which it is.
ARTWORK INSPECTION:
Any artwork that has been purchased and collected by a client has been accept in the condition in which it was presented.
Once acceptance of artwork has been made a client is unable to return it.
Should a client be (reasonably) unhappy with the quality of the artwork after inspecting it, then the client must, at the request of a Collaro employee, ask that the damaged frame be fixed.
Reasonable quality complaints will be limited to a damaged frame (front or sides of frame) or damaged glass.
Should a client be (reasonably) unhappy with the quality of the framing and request for it to be fixed, then the client should allow for a further 5-10 working days for the frame to be fixed.